Q: I’ve forgotten my username and/or password for My Estes. What should I do?

A: We provide a link to retrieve your forgotten username and/or password within the My Estes sign-in box. Just click the link and provide your username or the e-mail address you used to create the account. We’ll immediately send an e-mail with your username and password to the email address associated with your profile.

Q: Why am I asked repeatedly to log in to My Estes during my session—even after I’ve already logged in?

A: If you are having a problem with My Estes, it may be because your web browser is not enabled to accept cookies. Visit our Web Browsers FAQ section to learn more about how to make sure cookies are enabled on your browser.

Q: What is the difference between “secure” and “standard” modes on My Estes?

A: My Estes gives you the option of viewing customer-specific information on a secure or standard (unsecured) platform:

When you choose the secure option, the personal account data that drifts back and forth between Estes’ servers and your computer is encrypted into ciphertext so that it cannot be easily understood by unauthorized individuals. As a result, web pages may take longer to download on a secure platform.

Some users prefer to log in using the standard, unsecure mode, since it results in a more rapid response time. Also, some browsers may not support a secure connection; so you may not be able to use a secure log in unless you’ve upgraded to the latest version of your chosen Internet browser.

Q: Who can view freight charges on My Estes?

A: If you’re logged in to My Estes, you can view freight charges if your account meets one of the following criteria:

• The account number you have signed up for My Estes with is the payor of the freight charges.
• The account number you have signed up for My Estes with is the national account of the payor of the freight charges.
• The account number you have signed up for My Estes with is the group account of the payor of the freight charges.