Account Information

• I have an account number with you, but I do not know what it is. How can I get it?
• I have forgotten my username and/or password. How can I retrieve them?
• How can I open an account with Estes Express?
  What questions will you need answered before you can open the account?
• Is there any way to automatically log myself into My Estes?

Need more answers? Send us your question and we'll be happy to help.

I know I have an account number with you, but I do not know what it is. How can I get it?
If you do not know your account number, you can fill out this form, and we will e-mail it to you. If you need further assistance, you may also contact a Corporate Customer Care Representative by calling 804-353-1900, Ext. 2500.

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I have forgotten my username and/or password for My Estes. How can I retrieve them?
We provide a link to retrieve a lost username and password within the top banner on every page of our site.

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How can I open an account with Estes Express?
What questions will you need answered before you can open the account?
Please download our credit application, fill it out and fax it to 804-359-9102, attention: Credit Department. If you need further assistance, you may call our Credit Department at (804) 353-1900 Ext: 2321

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Is there any way to automatically log myself into My Estes?
Yes, you can create a shortcut on your desktop that will automatically log you into My Estes when you double-click it. Here's how:

1. Right click on your desktop and pick New > Shortcut.
2. In the box that appears, enter http://www.estes-express.com/cgi-dta/qnn100.mbr/output? user_name=<your user name>&password=<your password>. Remember, in the field <your user name>, you put your My Estes username and for <your password>, you put your My Estes password.

If you use the secure logon, replace http with https. You can also create a bookmark with the same URL. Bear in mind that if you do create a shortcut to log yourself in automatically, anyone who walks up to your computer can login to My Estes

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